November 20, 2024 15:32 GMT
[Identified] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
During extensive investigations, ANS support teams have conclusively proven all ANS servers, firewalls, and gateways are working correctly and believe the issue to be on one of the external third-party vendors services that are provided to the primary customer.
The confirmed next steps workstream tasks have been advised to the primary customer and their external third-party vendor and we will continue to work closely with them to ensure the workstreams are investigated and completed to enable service restoration.
We apologise for any inconvenience this may cause.
November 20, 2024 11:45 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Investigations are continuing with multiple ANS Support teams and third-party vendors.
Further line faults have been identified on an external network which carries traffic to the ARCA server, the Network Carrier has been chased for an update on their investigations
We apologise for any inconvenience this may cause
November 20, 2024 08:26 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Investigations continued overnight and have resumed this morning, further calls with third-party vendors will be arranged to progress the investigation.
Further updates will be posted throughout the day.
We apologise for any inconvenience this may cause
November 20, 2024 08:24 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Investigations continued overnight and have resumed this morning, further calls with third-party vendors will be arranged to progress the investigation.
Further updates will be posted once the new server has been built and tested.
We apologise for any inconvenience this may cause
November 19, 2024 16:54 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Work to rebuild the Apache server is ongoing and will continue overnight.
Further updates will be posted once the new server has been built and tested.
We apologise for any inconvenience this may cause
November 19, 2024 16:11 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Work to rebuild the rebuild the Apache server is ongoing and will continue overnight.
Further updates will be posted once the new server has been built and tested.
We apologise for any inconvenience this may cause
November 19, 2024 13:34 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
After working with internal and external third-party vendors to identify issues which would have caused the lack of access, several configuration and security certificate changes have been carried out, unfortunately this has not restored access.
The next stage is to rebuild the Apache server with a fresh configuration and new security certificates, this will be completed by this afternoon. Further updates will be posted once the new server has been built and tested.
We apologise for any inconvenience this may cause
November 19, 2024 10:15 GMT
[Identified] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Work to interrogate the routing of traffic between the RLI gateway and the ARCA webserver has been completed and changes have been made to improve the traffic routes.
It has further been identified that there is an issue where the RLI gateway is not recognising the SSL security certificates due to a possible change made by an external third party vendor, ANS support teams are currently working with the external vendor to resolve this issue as quickly as possible.
We apologise for any inconvenience this may cause
November 18, 2024 19:19 GMT
[Identified] Currently there is an issue accessing a specific website within the ARCA RLI gateway.
After working with an internal third-party vendor, an issue has been identified where the gateway is not accepting the SSL security certificate, this issue needs to be resolved by an external third-party vendor.
Further calls between ANS Support teams and both internal and external third-party vendors will continue to progress the investigation to resolution.
We apologies for the inconvenience this is causing. We will continue to keep this status page updated throughout the day.
November 18, 2024 14:43 GMT
[Investigating] Currently there is an issue with customers accessing a specific ARCA website via the RLI link.
A technical call with ANS support teams and third party vendors are continuing to progress the investigation.
We apologise for the inconvenience this is causing
November 18, 2024 14:42 GMT
[Investigating] Currently there is an issue with customers accessing a specific ARCA website via the RLI link.
TA technical call with ANS support teams and third party vendors are continuing to progress the investigation.
We apologise for the inconvenience this is causing
November 18, 2024 13:26 GMT
[Identified] Currently there is an issue with customers accessing a specific ARCA website via the RLI link.
Technical calls with ANS third party vendors are currently underway with multiple ANS Support teams to progress the investigation.
We apologise for the inconvenience this is causing
November 18, 2024 11:31 GMT
[Identified] Currently there is an issue with customers accessing a specific ARCA website via the RLI link.
Multiple ANS Support teams are continuing work and investigate with third party vendors
We apologise for the inconvenience this is causing
November 18, 2024 09:54 GMT
[Identified] Currently there is an issue with customers accessing a specific ARCA website via the RLI link.
It has been identified that there is network issue owned by an external third-party, we are working closely with the network provider to get this resolved as soon as possible.
We apologise for the inconvenience this is causing
November 18, 2024 09:30 GMT
[Identified] Currently there is an issue with customers accessing a specific ARCA website via the RLI link.
It has been identified that there is network issue owned by an external third-party, we are working closely with the network provider to get this resolved as soon as possible.
We apologise for the inconvenience this is causing
November 15, 2024 18:30 GMT
[Monitoring] Issues with the ARCA gateway have now been resolved. We will continue to monitor throughout the weekend.
November 15, 2024 17:29 GMT
[Identified] Multiple remediation attempts have so far proved unsuccessful. ANS are currently engaged with vendors following identification of the root cause of the issue and we hope to have a resolution this evening.
November 15, 2024 08:52 GMT
[Investigating] ANS engineers have identified an issue where multiple customers are unable to access the RLI ARCA Gateway.
Investigations are currently underway.
We apologise for any inconvenience this may cause
