Active Incident
The ANS status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact the ANS Service Desk by submitting a Priority Support Ticket or by calling 0800 230 0032.
ANS Telephony disruptionService Disruption

Incident Status

Service Disruption

Components

Service Desk Operations



July 25, 2024 09:40 BST
July 25, 2024 08:40 UTC
[Identified] ANS is currently experiencing a telephony issue which is impacting it's ability to route calls through to various departments within the business. We are currently working with the supplier to find a resolution. The following numbers are currently affected, and you may experience delays in being connected to the relevant department when calling these numbers: General Support: 0800 230 0032 Enterprise Support: 0800 231 5995 Sales: 0800 458 4545 Account Management: 0800 953 1544 FastDesk Support: 0800 923 0617 eCommerce: 0800 923 0603 Alternatively, you can raise any support requests via the Glass Portal. Please select the correct ticket priority and we'll deal with the request as quickly as possible.

July 24, 2024 16:23 BST
July 24, 2024 15:23 UTC
[Investigating] We are currently investigating an issue affecting inbound calls to both our 0800 and 0161 lines. We will update this status as soon as we have further information.

Service Desk Operations

Priority Support System

Operational

Telephone Support Line

Service Disruption

support@ans.co.uk

Operational

ANS Network

MAN4, Manchester, United Kingdom

Operational

MAN5, Manchester, United Kingdom

Operational

MAN6, Manchester, United Kingdom

Operational

MAN7, Manchester, United Kingdom

Operational

MAN8, Manchester, United Kingdom

Operational

3rd Party Network Provider (ANS Managed)

Operational

ANS Data Centres

MAN4, Manchester, United Kingdom

Operational

MAN5, Manchester, United Kingdom

Operational

MAN6, Manchester, United Kingdom

Operational

MAN7, Manchester, United Kingdom

Operational

MAN8, Manchester, United Kingdom

Operational

3rd Party Data Centre (ANS Managed)

Operational

eCloud VPC

Manchester West, United Kingdom

Operational

Manchester Central, United Kingdom

Operational

Manchester South, United Kingdom

Operational

Amsterdam, Netherlands

Operational

London Central, United Kingdom

Operational

London West, United Kingdom

Operational

eCloud Private

Manchester, United Kingdom

Operational

Amsterdam, Netherlands

Operational

London, United Kingdom

Operational

Web Services

ANS.co.uk

Operational

ANS Portal

Operational

Glass

Operational

SSL Certificates

Operational

DDoSX

Operational

API Services

Priority Support System

Operational

eCloud

Operational

SSL Certificates

Operational

Domains

Operational

DDoSX

Operational

SafeDNS

Operational

DRaaS

Operational

Modern Workplace

FASTdesk

Operational

FASTdrive

Operational

Backup and Recovery

DRaaS

Operational

CommVault

Operational

ANS Managed backup

Operational

Site Recovery Manager

Operational

ANS Monitoring

Manchester, United Kingdom

Operational

Manchester West, United Kingdom

Operational

Manchester Central, United Kingdom

Operational

ThreatVision MDR

Vulnerability Scans

Operational

Alert Logging

Operational

Dashboard View

Operational

Monitored Server Management

Operational

Real Time Alerts

Operational

DDoSX

Manchester, United Kingdom

Operational

Amsterdam, Netherlands

Operational

London, United Kingdom

Operational

Secure Cloud

eCloud National

Operational

eCloud Health

Operational

Defence Cloud

Operational

HSCN

Operational

PSN Assured

Operational

PSN Protect

Operational

PSN Policing

Operational

RLI

Operational

Managed Software

McAfee Anti Virus

Operational

External Provider

3rd Part Network Provider (Not ANS Managed)

Operational

3rd Party DNS Provider (Not ANS Managed)

Operational

3rd Party Network Provider (ANS Managed)

Operational

3rd Party: Crowdstrike

Operational

External Services