ANS Status Page

Active Incident

The ANS status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact the ANS Service Desk by submitting a Priority Support Ticket or by calling 0800 230 0032.

ANS Glass issue under investigationOperational

Incident Status

Operational

Components

Web Services

May 6, 2024 06:47 BST
May 6, 2024 05:47 UTC

[Monitoring] Microsoft Azure confirmed that they had an issue which impacted all of their UK and European sites where log in and password reset requests to their services maxed out the availability causing intermittent access issues between 14:40 05/05/24 and 01:27 06/05/24. To restore service Microsoft deployed a configuration change to allow additional requests, a full root cause analysis is currently underway. The service will remain under monitor for the remainder of the day.

May 6, 2024 06:44 BST
May 6, 2024 05:44 UTC

[Resolved] Microsoft Azure confirmed that they had an issue which impacted all of their UK and European sites where log in and password reset requests to their services maxed out the availability causing intermittent access issues between 14:40 05/05/24 and 01:27 06/05/24. To restore service Microsoft deployed a configuration change to allow additional requests, a full root cause analysis is currently underway. The service will remain under monitor for the remainder of the day.

May 6, 2024 01:06 BST
May 6, 2024 00:06 UTC

[Identified] Microsoft Azure have advised that they are currently experiencing an issue that has impacted all UK and European services. Microsoft have deployed initial mitigation steps and have seen partial recovery. Work is still ongoing to restore service to full health. Customers will experience issues when trying to log into some Microsoft Azure services, and password reset failures (retries may be successful).

May 5, 2024 21:09 BST
May 5, 2024 20:09 UTC

[Identified] Microsoft Azure have advised that they are currently experiencing an issue that has impacted all UK and European services. Investigations are underway, Microsoft Azure have not yet advised an estimated restoration of service time at this point. Customers will experience issues when trying to log into some Microsoft Azure services, and password reset failures (retries may be successful).

May 5, 2024 20:40 BST
May 5, 2024 19:40 UTC

[Investigating] We are aware of an issue with Glass. Our technical team are investigating and will provide more information via the status page as soon as possible.

Service Desk Operations

Priority Support System

Operational

Telephone Support Line

Operational

support@ans.co.uk

Operational

ANS Network

MAN4, Manchester, United Kingdom

Operational

MAN5, Manchester, United Kingdom

Operational

MAN6, Manchester, United Kingdom

Operational

MAN7, Manchester, United Kingdom

Operational

MAN8, Manchester, United Kingdom

Operational

3rd Part Network Provider (ANS Managed)

Operational

ANS Data Centres

MAN4, Manchester, United Kingdom

Operational

MAN5, Manchester, United Kingdom

Operational

MAN6, Manchester, United Kingdom

Operational

MAN7, Manchester, United Kingdom

Operational

MAN8, Manchester, United Kingdom

Operational

3rd Party Data Centre (ANS Managed)

Operational

eCloud VPC

Manchester West, United Kingdom

Operational

Manchester Central, United Kingdom

Operational

Manchester South, United Kingdom

Operational

Amsterdam, Netherlands

Operational

London Central, United Kingdom

Operational

London West, United Kingdom

Operational

eCloud Private

Manchester, United Kingdom

Operational

Amsterdam, Netherlands

Operational

London, United Kingdom

Operational

Web Services

ANS.co.uk

Operational

ANS Portal

Operational

Glass

Operational

SSL Certificates

Operational

DDoSX

Operational

API Services

Priority Support System

Operational

eCloud

Operational

SSL Certificates

Operational

Domains

Operational

DDoSX

Operational

SafeDNS

Operational

DRaaS

Operational

Modern Workplace

FASTdesk

Operational

FASTdrive

Operational

Backup and Recovery

DRaaS

Operational

CommVault

Operational

ANS Managed backup

Operational

Site Recovery Manager

Operational

ANS Monitoring

Manchester, United Kingdom

Operational

Manchester West, United Kingdom

Operational

Manchester Central, United Kingdom

Operational

ThreatVision MDR

Vulnerability Scans

Operational

Alert Logging

Operational

Dashboard View

Operational

Monitored Server Management

Operational

Real Time Alerts

Operational

DDoSX

Manchester, United Kingdom

Operational

Amsterdam, Netherlands

Operational

London, United Kingdom

Operational

Secure Cloud

eCloud National

Operational

eCloud Health

Operational

Defence Cloud

Operational

HSCN

Operational

PSN Assured

Operational

PSN Protect

Operational

PSN Policing

Operational

RLI

Operational

Managed Software

McAfee Anti Virus

Operational

External Provider

3rd Part Network Provider (Not ANS Managed)

Operational

3rd Party DNS Provider (Not ANS Managed)

Operational

The ANS status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact the ANS Service Desk by submitting a Priority Support Ticket or by calling 0800 230 0032.

ANS Glass issue under investigationOperational

External Services

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The ANS status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact the ANS Service Desk by submitting a Priority Support Ticket or by calling 0800 230 0032.

ANS Glass issue under investigationOperational

External Services

MS Office365